We hope you are well and in good health.
Following a difficult and unprecedented week for everyone, we wanted to update you on the activity at Diamond Centre Wales since our temporary closure inline with recent government instruction.
The team has worked extremely hard to progress orders as much as possible, but we are aware several orders will not be fulfilled until business resumes.
As you can appreciate we don’t have a timeframe of when operations will restart but we will keep our customers up to date with any news we have via email/social media/our website.
If you have an enquiry regarding an order please email us at firstname.lastname@example.org or call us on 01443 222 375 and we will respond to you within 24 hours.
We sincerely apologise to all customers who have orders on hold. On the positive side, For those who are awaiting CAD images, we have a small team working remotely on your orders. We hope to send them out to you as soon as possible. Unfortunately, for the time being, these orders won’t be able to progress to production until we re-open.
For those who have left any valuable jewellery with us, please be rest assured, they are kept in our highly secured safes in work, with the highest standard of security.
I would like to take this opportunity, to thank you for your continued support and understanding during these difficult times. Once the dust settles, the Diamond Centre of Wales will be back in full swing prioritising all of our customers.
Please stay in touch with us, we are happy to answer any queries that you may have. We will be checking our emails on a daily basis.
From all of us here at DCW, We wish you all the very very best and look forward to working with you in the coming future.